When delivery fails
If an order isn't delivered due to the service provider's fault, the user will be refunded within 5 working days for the unfulfilled part of the order, unless the customer agrees to a subsequent delivery attempt by the courier.
After your first weekly delivery
If a customer tries the first delivery of a weekly order and decides the meals are not for them, they can contact EasyEats before the second delivery. EasyEats will cancel the second delivery and refund 50% of the total weekly order. The customer does not need to provide a reason.